Website Order Information

Order Status

When you order from our website, you'll receive a shipping confirmation email with tracking details when your orders ships. Please login to your account or refer to the shipping email for updates.

For additional information, please contact our Customer Service team with your order number ready so we can assist you quickly.


Shipping Policy

Orders shipped to the 48 contiguous US states

Orders over $20.00 ship free to addresses within the contiguous US. Orders under $20.00 have a flat-rate shipping charge of $3.99. Please note: $20.00 minimum order amount must be reached after promotions or coupons have been applied. Gift card purchases do not count towards the $20.00 minimum order.

Orders shipped to Alaska, Hawaii, Puerto Rico, Canada, South America

We have secured competitive rates for our customers in AK, HI, PR, CA, and South America. After entering your shipping address in the checkout, you will be able to choose the preferred rate and shipping method available for your location.

International Orders

For shipping to Europe, Asia, Australia, or Africa, please order from our UK website at


Every effort is made to ship orders within 24 hours. We use the best available method to ensure fast and efficient delivery of your order. Currently the following delivery services are used:

  • FedEx
  • UPS
  • USPS

Sales Tax

Sales tax is collected in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.

Returns and Exchanges

E-Cloth takes great care to provide remarkable chemical-free cleaning products to our customers. If you are not satisfied with your purchase contact our Customer Service team.

International Orders

E-Cloth ships from warehouses in both the USA and United Kingdom. E-Cloth also works with international distributors to expand our reach. For international inquiries please contact us (note: this will redirect you to our UK website).